Your 3.8-Star Rating Is Costing You EUR 50K Per Year. Here's the Fix.
Legacy bad reviews don't just hurt your pride. They suppress your Google ranking, reduce click-through, and send customers to the competitor down the street -- permanently.
Three Revenue Leaks Killing Your Restaurant
Leak 1: Legacy Bad Reviews Dragging Down Every Location
That 2-star review from 2021 is still on page one of your Google Business Profile. It's not ancient history -- it's actively costing you reservations every single day. Potential customers see it, form an opinion, and scroll past. You never even knew they existed.
Leak 2: No Systematic Review Generation
You rely on happy customers remembering to post. They don't. The customers who DO remember to post are the angry ones. Without a systematic review generation protocol triggered at the right moment in the dining experience, your reputation is determined by your worst nights, not your best.
Leak 3: Marketing Disconnected from Operations
Your ads bring people in. But the in-restaurant experience doesn't match the promise. Your Instagram says "fine dining experience." Your server is overwhelmed because no one coordinated with the marketing schedule. The result: one-time visitors, not regulars.
The Reputation Revenue Architecture
Phase 1: Reputation Architecture Diagnostic
We map every review source, identify suppression opportunities, and benchmark your reputation against direct competitors. You'll see exactly how many covers per month your current rating is costing you -- quantified, not guessed.
Phase 2: Systematic Review Generation + GMB Optimization
Review generation protocols triggered at the peak satisfaction moment. Response templates that turn negative reviews into reputation assets. Google My Business optimization across every location. This isn't "please leave us a review" -- it's behavioral engineering.
Phase 3: Multi-Location Marketing System
Each location managed, monitored, and optimized independently. Marketing schedules coordinated with operations. Revenue tracked per location, per campaign, per channel. No more guessing which location is underperforming or why.
Most Agencies Deliver Reports. We Deliver Revenue.
The gap between knowing your reputation problem and fixing it is where restaurant groups bleed out slowly. Your last consultant gave you a "reputation management strategy." Your rating didn't move. Our framework closes the execution gap by building the systems, training the triggers, and tracking the results.
We scaled Koykan from 1 country to 4 while maintaining 4.6+ star ratings across every location.
Apply for a Revenue Diagnosis
We work with restaurant groups generating EUR 1M+ annually across 2+ locations. If your reputation is suppressing your revenue, apply below.